Items that are monogrammed are ineligible for return or exchange. The full payment for a bespoke order is due upon placement of order, and are considered final sale unless product is defective in materials or workmanship. Any issues of this nature must be reported to Pratesi within 48 hours of receipt of merchandise.

Additional pricing of monograms is dependent on the size, style, and placement of the monogram. The incremental cost will appear within the monogram tool as well as during checkout. Each customized item is handcrafted by a skilled monogram artist. Lead times to receive products is 3-6 months after the order has been placed, though this timing may vary depending on the extensiveness of the customization. Pratesi will always provide updated timing in these circumstances.